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  • Policies
    Returns and Refunds Policy

    Thanks for shopping with PopHub! 

    If you are not entirely satisfied with your purchase, we are here to help.

    Returns

    You have 14 calendar days to return an item from the date you received it. 

    To be eligible for a return, your item must be in the same condition that you received it and must be in the original packaging.

    Your item needs to have a receipt or proof of purchase.

    Refunds

    Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. 

    If your refund is approved, we will initiate a refund to your original method of payment. You will receive the refund within a certain amount of days, depending on your payment issuer's policies. 

    Shipping

    You will be responsible for your own shipping costs for return of the item. Shipping costs will be non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    However, if your item is badly damaged on arrival then we will cover the cost of shipping. 

    Contact Us

    If you have any questions on how to return your item to us, please contact: admin@pophub.co.uk